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Ntoh N

1 reviews | Active since Nov 2024

08 Nov 2024, 11:08

Started off terribly! My parcel was misrouted to another city, sent an email as soon as I realized that the city was incorrect on the Client zone Track my parcel

Started off terribly! My parcel was misrouted to another city, sent an email as soon as I realized that the city was incorrect on the Client zone Track my parcel. Unfortunately, it was too late, and it had already been sent to Pietermaritzburg instead of Durban. Hilda Huma, the person that I had been interacting with via email assured me that the parcel could be redirected and find it's way to me. Hilda deserves her ⭐⭐⭐⭐⭐. I got my parcel 1 day behind schedule, but it's here and I'm thankful to her...

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Replies (1)
DSV Road
DSV Road's reply12 Nov 2024, 09:31
Official
 
Good day , 
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management