Staff to managers has no etiquette

Pathetic service honestly. The driver said he attempted to deliver. He called my number , my phone screen lit up and I immediately called back, I tried about 5 times to which I received no response at all. I then called customer service, gave them the number that called and they confirmed it was the driver, the lady I spoke to called the driver and he answered immediately but said he’s far from my house now and can’t redeliver, this was in the beginning of last week. I own a shop, this means I’m home all day because business needs to operate, your driver said he tried to deliver, to who? Since I’m home, to who did he try to deliver? The lady I spoke to said she can reschedule for the next day , I didn’t have any choice but to accept this. The next day I called and asked for an update and was advised that no redelivery has been scheduled. This is when I requested to speak to a manager. I spoke to a manager who said they can only reschedule delivery for the next day. Not even this materialized. Here I am a week later. I called back this morning only to be told by a different manager that the card has been sent back to Joburg. Your service is pathetic. No etiquette.