MvdW
Marc van der Walt

1 reviews | Active since Sept 2009

04 Dec 2018, 11:47

So, you want to use this company for your distribution. Read on....

I sent a parcel from Cape Town to Jhb on the 23rd November. Today is the 4th December and the parcel still has not been delivered. This despite the fact that I have logged 2 queries with DSV call centre AND receiving an email from Siphiwe Skhosani last Friday saying that it will be delivered. Now she does not respond to my emails.

My clients blame me for this companies terrible service, not them.

And there are more......

0
Replies (1)
DSV Road
DSV Road's reply04 Dec 2018, 11:56
Official
 
Good day Marc, 
 
Thank you for bringing the above to our attention.  
We have escalated this to the relevant Management team to investigate with Siphiwe and resolve as soon as possible. 
 
 Please accept our apology for the inconvenience caused. 
 
Kind regards, 
DSV Management