So disappointing

My daughter has been waiting for her study material from UNISA, it was scheduled to be delivered on the 17 February 2025 as per their online tracking but to date we have mot received it. We called the first time the lady unfortunately we did get her name took down our details and said she will revert back, 2 days later no feedback. We decided to send an email on Friday 21 February 2025 Tshepiso responded and said "operations is advised to arrange delivery" and he will follow up on the progress today (24 February 2025)

We called DSV in the morning as there are assignments that are almost overdue and were advised that the same complaint can't be logged twice, a few minutes later received an email from Tshepiso saying he is following up with operations and he will revert back, It's the end of the day. No update. Online tracking is still stuck on the same position 😞. This is not only frustrating but my daughter's semester relies on her having her study material in order to pass.