aS
arashard S

1 reviews | Active since Dec 2016

09 Dec 2016, 08:35

Smangele

<p>i called thier call centre Smangele put me on hold for a total of 9.35 min , she could not assist tracking my parcel and that no manager is able to assist when 10 minutes earlier a Mathepelo Mokwena tracked a parcel for me , this is the 3rd time Smangele could not help and than their is the irritating musicv that plays in your ears which i think is deliberate with me using so much different couriers daily , DSV UTI is the worse i recomend people try Time frieght or Fastway which will not loose track of your parcel or has absolute useless staff like SMANGELE </p>

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Replies (1)
DSV Road
DSV Road's reply28 Dec 2016, 12:06
Official

Good day

Please accept our sincere apologies for the level of service you have received. This is not the way in which we aim to interact with our valued clients. We have forwarded your feedback to the Contact Centre manager who will ensure that the necessary action is taken.

Kind Regards,

DSV Distribution

Best regards,