Slow customer help

The customer service is the worst. I am expecting a delivery and I missed their call so when I saw it , I called back to find out maybe they wanted to tell me they were at my gate or something.

Anyways, the customer care line I am not sure what department is the first to answer but I explained rhe reason for my call and she kindly said she was going to transfer me to the "right department ". The second department was wrong. And I had to explain again my story and get transfered again. AGAIN to the wrong department. This happens and I am explaining myself on repeat to different people and I keep getting the wrong departure.

Only to finally be told my package is not yet received they just wanted to confirm the address and another department will call me in 2 to 3 days to arrange date and time. Wow.

Please make sure your agents know which department can help. Its annoying.