mG
mari G
1 reviews | Active since Mar 2009
06 Nov 2024, 17:34
SIM RICA AND POOR SERVICE
MTN sim card and router was delivered by DSV on 28 October, sim was not RICA'd within the hour, only a WEEK LATER after I escalated the matter MYSELF with DSV DIRECTLY
Now DSV is expecting me to get MTN on the line again for the 30th time so that MTN for can confirm with DSV that the sim card was RICA'd
And this after I made the numerous calls to DSV and MTN to sort it out
Poor customer service and poor communication between the two service providers
Day 12 NO SERVICE and counting
Run when DSV is delivering anything relating to cell phone contracts or packages!
Helpful (0)
Replies (1)0
Replies (1)
DSV Road's replyOfficial
07 Nov 2024, 15:41Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply07 Nov 2024, 15:41
Official
Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management