Sick and tired of DSV

Poor service, not considerate to customers needs. i have been waiting for my card since the 29th Jan, i have explained that i lost my phone so my card was cancelled, its the 1st Feb now they telling me that they will deliver my card on the 5th, i don't have access to my funds since the day my card was blocked, i have bills to pay and food to buy but at this moment they busy telling me stories. i am really tired of this company's incompetence. Discovery should really look at appointing more reliable transportation.