Shocking that this business is still open

I can't even begin to explain how angry I am with them as a company.

Me and my wife did an upgrade over the phone with a service provider. They said our phones would be delivered in 3-10 days.

Today is day number 10. We have had multiple calls with DSV holding for more than 30 minutes to speak to someone. 2 days ago therefore day number 8 they were supposed to deliver at 17h00 they did not the next morning (day 9) my wife phones again and they send a screenshot of the call the driver made. It was the wrong number instead of being example 1234 it was 2134. So didn't call the right person. At the gate where the driver was apperntly standing is a working intercom with one option. That was not used. They said a manager would phone her and sort it out. Now 24 hours later still no call from either the driver or the manager.

Today she phoned to find out what is going on. They say they will deliver tomorrow (Saturday) at the work address. When my wife said she wants to speak to a manager because it is a work address and she isn't there tomorrow they hung up in her ear.