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Alan D
1 reviews | Active since Nov 2018
23 Nov 2018, 10:35
Shocking service - Zero follow-up
Delivery of MTM upgrade was scheduled for 13:00 - 15:00 on Tuesday 20th November. I was at home at this time. Nobody rang the bell but I did later notice a missed call at 13:35. The delivery did not happen, and I heard nothing further from DSV. I phoned them today (Friday), which is 3 days later!!!! The help desk tells me that it will be escalated, and I will be phoned about the delivery. Still waiting..... I'm not surprised that DSV has such a low rating. Shocking service, which I will report to MTN who use them.
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Replies (2)
DSV Road's replyOfficial
23 Nov 2018, 10:39 Good day Alan,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
DSV Road's reply23 Nov 2018, 10:39
Official
Good day Alan,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
DSV Road's replyOfficial
29 Nov 2018, 14:46Good Day Alan, Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
DSV Road's reply29 Nov 2018, 14:46
Official
Good Day Alan, Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management