Shocking service! Unable to track/trace a parcel

Booked and paid in full for a delivery service. DSV is unable to deliver the package and there is absolutely no one that can assist me. I have phone the customer help line 5 times now and every single time I get told that they cannot trace the parcel but that they will phone me back asap. After the 5th time of no one phoning back as promised I have no other choice to report this incident on Hello Peter... Hopefully someone will be able to contact me and give me feedback regarding my parcel.