Shocking service or shall I say Non-existent service!!!

Absolutely shocking service delivered by this so called courier company. Two weeks in a row we have called to confirm delivery. We were told on both occasions that the parcel was out for delivery between 13h00 and 16h00. First the driver **** and said he was unable to contact us.....a call was never made to us. Today we were told that the driver was unable to complete his delivery schedule. Nobody bothered to contact us and countless phone calls were made by us to try and track the documents. These are important documents and a business deal is now hanging in the balance due to their lack of delivery. I was forced to award them one star as there is no option to select zero stars!! Avoid this useless company at all costs! Standard Bank should reconsider the use of DSV as a courier.