SHOCKING SERVICE

We have had a number of issues with DSV - this one has taken the cake

I booked an express service last week Wednesday - this was on the confirmation that the parcels would be at WEZA Harding on Friday 13 September - When I called on Friday and spoke to you - you said it was a 3 day service (which I was not aware of) - so the parcels would be delivered on Monday 16 September. There was another parcel sent which was Monday 9 September - due on Friday 13 September - that was also not delivered on Friday!!! Yesterday you said it was due to it being a large parcel and they did not have the correct vehicle but it was out for delivery.

When I spoke to you yesterday - Nothing had been delivered - on any of the parcels The one parcel showing that it was still in Durban - which I do not understand as I had confirmation from Granwell when I booked that it would go with the parcel booked a little earlier on the 11th - all the parcels where picked up at the same time on the 11th. The parcel that was booked on the 9th was eventually delivered just before 5pm yesterday afternoon - but nothing else - even though it showed as out for delivery??? My gent on site was told that the other parcels would be sent only once they have other deliveries out for WEZA area. I know you said the area only gets serviced Mondays and Fridays - hence me booking express last week so it would be there by Friday 13 September!!

This is unacceptable - I BOOKED AN EXPRESS SERVICE!!! So my guys could work on the weekend and return home on Sunday 15th September. This has cost me extra Wages and Accommodation.

Now when will the other parcels get to my guys - Friday? NEVER GOING TO HAPPEN - ADDRESS IMMEDIATLY!!!

I WANT AN ANSWER FROM A SUPERIOR !!!

I am also going to post this on your social medial pages and HELLO PETER