Shocking Service

DSV Road scheduled to deliver my MTN sim card on Monday 27 November. They requested that I be available from 8h00 in the morning - I would assume till 16h00 or latest 17h00 - general close of business. The entire morning, no one pitched. At 12h44 I received an sms stating: "The driver from DSV Road Secure Division is on his way to your given address with a delivery for you." I would expect that the delivery would be within the hour or maximum 2 hours of the sms. Still no one pitched 15h00 passed, 16h00 passed, 17h00 passed. At 17h20, 4 and a half hours after the sms was received, I received a call from the Call centre in Gauteng - wanting to reschedule. I had waited at home the entire day with no notification, and casually they want to reschedule. Do they think people sit around the entire day just to wait for them to arrive or not? This service is appalling. I asked that this be escalated as I want to hear from senior management. The process is badly managed. They have a contact number, why not notify the customer within a reasonable time frame that they are not going to make it? Even 16h00 would be better than 17h20. The controls around non delivery and customer notification requires review - clearly the process is not working. My time is limited and not delivering, has had downstream impact for me. I am really not happy with the service. Further no contact from management. I updated this review to include - all the responses to 1 star ratings are copy and paste responses. Also note that most of the complaints relate to the same poor service delivery issues. 78.41% of people who took even more of their precious time to provide feedback, rated service 1 star. Hopefully the business uses the feedback to improve their poor service delivery and customer care. #Black Friday