Shocking Service 90% Fail rate

To date, i have had endless issues with DSV, we are a new customer and have shipped in total 7 parcels. Of this parcels only 3 were delivered and handled in the correct time without any issue.

WE have called several times to follow up on why parcels are not collected in the specific time, and yet they keep telling us that cannot say when the driver will collect, we are in lock down and our business only operates half day. I have mailed customer service to enquirer about the status of delivery and its been over a week and still nothing. We keep getting told to check the online portal, the online portal hasn't updated, yet i have customers that has not received their parcel. We have escalated this to the call center manager, which told us there is nothing she can do. This is shocking

All of them have been issues, if its not delivery then collection issues. I am a new customer and this is not the way to be treated. I have started looking around for other courier companies