SHOCKING SERVICE
<p>On Wednesday 25 Jan I sent an urgtent parcel via overnight courier from Cape Town to Johannesburg. By Saturday 28 Jan it had still not arrived. DSV phones do not work after the first option selection, and the agency where I sent the parcel from (3at1 Tokai Junction) provided no feedback unless prompted by myself. They have no idea where the parcel is.</p>
Good day
Please accept our sincere apologies for the inconvenience caused.
Please kindly refer to your email for further communication.
Kind Regards,
DSV Distribution
Good day
Please accept our sincere apologies for the inconvenience caused.
Please kindly refer to your email for further communication.
Kind Regards,
DSV Distribution
It took DSV over a week to locate my overnight parcel.
The agency (3@1 Tokai) has however refunded me for my loss without quibble.
DSV need to use their website to communicate with stakeholders in the event of problems.
It took DSV over a week to locate my overnight parcel.
The agency (3@1 Tokai) has however refunded me for my loss without quibble.
DSV need to use their website to communicate with stakeholders in the event of problems.