Shocking Lack of Service for Important Documents

I am extremely disappointed with the poor service I have received from DSV.

Standard Bank handed over my Natis document to DSV, and I received an SMS on 12 March 2026 confirming that DSV would be in contact shortly. However, the only attempt to reach me was a single call on 14 March 2026 at 09:28, which I unfortunately missed. I immediately returned the call at 09:32, only to be met with a voice mail stating that the number does not exist.

It has now been five working days and I have not received any further communication from DSV - my documents should have technically been delivered today as DSV stated in local courier takes 1-5 working days. No calls, no SMS, and no email updates regarding my document.

I have spent an entire day trying to get assistance from DSV, but have been passed from pillar to post. I was repeatedly told to contact Standard Bank, or placed on hold with promises of being transferred to the correct department, only to wait for hours without any response.

In the end, I had to contact Standard Bank for assistance, and they managed to reach DSV on my behalf. I was assured that DSV would contact me by 5pm today. It is now after 6pm, and once again, there has been no communication.

This situation is extremely concerning, as this is an important personal document. All I am asking for is clear communication and confirmation of when my document will be delivered.

The level of service I have experienced from DSV is completely unacceptable and beyond frustrating.