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1 reviews | Active since Jul 2017

12 Feb 2018, 13:03

SHOCKING !!! Bad on MTN for using them and waist my time ! USELESS

In short: Absolute **** useless. MTN agreed to deliver my new phone on latest Friday. I receive no input but on Friday at 5pm I receive SMS they will deliver. That was the deadline of delivery. No contact no. Monday I receive this morning sms so are calling them and 5 calls later to them, I still have no delivery day. Useless in sms feedback, call center are young and not knowing what to ask or system slow and they even hang up on you ! Then I finally agreed to delivery for tomorrow and the new 5th chap saying ' we don't know if we can deliver on this date'. Honestly. I am NOT accepting the phone if not delivered tomorrow by latest 4 pm. Its bull****.

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Replies (2)
DSV Road
DSV Road's reply13 Feb 2018, 10:49
Official

Good day,

Please accept our sincere apologies for your experience with DSV and also for the inconvenienced we have caused you.

Please will you provide us with your contact details including your tracking number on this email address *** so we can be able to assist you as soon as possible.

Kind regards,

DSV Management

's update13 Feb 2018, 11:06
Reviewer Update
Your team member Mbuduzi was my 5th call center agent and he did actually manage to get a confirmed time for delivery today Tuesday 13 February between 11 to 1 pm. Unsure if they will but I have spent hours trying to get my delivery and this is just not acceptable. Your call center agents are young, inexperienced, no idea what they are required and to ask for information. One said : your ID number and I rep**** no, I have overseas Passport and he got stuck in his script as didn't know the difference ? ? In short, your company is absolute USELESS> I will never ever again have to deal with you. If you need assistance in change management and how to optimise your company then you are welcome to connect. That is what I do for business. Best Regards