LR
Lynne R
1 reviews | Active since Jun 2013
01 Jul 2024, 13:42
Shame on you DSV
Frustration reigns supreme. DSV were supposed to deliver my cards on 28 June between 8 and 16h00. I phoned them at 15h00 and they told me the courier was just leaving Shoshanguve and would get to me no later than 16h30. Needless to say the courier was a no show. I phoned this morning and was told I “missed my appointment “ - blatant lie. I hold on for the delivery department Tebogo and my call was dropped. I am now out of airtime so cannot even phone back. How do I get DSV to deliver my cards today? Please call me back as I cannot call you now.
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Replies (3)
DSV Road's replyOfficial
01 Jul 2024, 14:06 Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply01 Jul 2024, 14:06
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
LR
Lynne R's updateReviewer Update
02 Jul 2024, 10:19And so the saga continues. Firstly thank you for coming back to me, appreciated - but - I got a call from deliveries saying the cards would be delivered between 8 and 10am this morning. Hopes were up that at last I will get my cards and boom - no show. Now what?
LR
Lynne R's update02 Jul 2024, 10:19
Reviewer Update
And so the saga continues. Firstly thank you for coming back to me, appreciated - but - I got a call from deliveries saying the cards would be delivered between 8 and 10am this morning. Hopes were up that at last I will get my cards and boom - no show. Now what?
LR
Lynne R's updateReviewer Update
03 Jul 2024, 08:50So the saga continues, I get a call this morning - no apology for the promised delivery or should I say non delivery yesterday but trying to schedule a delivery at a future date. Needless to say i am about to explode. Can someone actually confirm that my cards will be delivered TODAY and not some time in the future. I mean delivery was supposed to be on the 28th June and was a no show, then promised between 8 and 10am yesterday and again a no show.
LR
Lynne R's update03 Jul 2024, 08:50
Reviewer Update
So the saga continues, I get a call this morning - no apology for the promised delivery or should I say non delivery yesterday but trying to schedule a delivery at a future date. Needless to say i am about to explode. Can someone actually confirm that my cards will be delivered TODAY and not some time in the future. I mean delivery was supposed to be on the 28th June and was a no show, then promised between 8 and 10am yesterday and again a no show.