********** SERVICE... DO NOT USE THEM

We did a quote online and paid the quote in full with the thought that DSV will collect at the given address. We also chose EXPRESS service with the intention that the parcel should be collected and delivered within 2 days. Monday****h of September) at 15h14 I saw the parcel still hasn’t been collected. After tracking and calling on Monday the 11th of September, Nelly from the call center confirmed that the tracking showed that the “Collection Failed due to an Incorrect Route”. She will contact the team in Cape Town to ensure collection will take place the following day. I tracked the parcel the following day at 13h00 just to see that the parcel still hasn’t been collected. I gave DSV a call once more and emailed which lead me to Boitomelo from DSV. Boitomelo informed me that couriers will not be able to collect at address “due to it being a high risk area”. I don’t understand how we were able to choose this area as a collection address , but DSV wont be able to collect there. Boitomelo informed me that she could either refund or the person at the collection address needs to take the parcel to the nearest police station. We chose the refund as the parcel was firstly, not going to be delivered on time, secondly, the person on at the collection address is not able to travel and thirdly I feel that DSV should indicate an error when choosing an area that they wont collect from. I am still waiting for the refund which has been beyond their 10 working day policy. The service of DSV is ********** . i would not recommend using them AT ALL!!!