Serious Warning to all Businesses and Customers

This will be my second and final review of DSV Road before closing our account at the end of March. Consider this a serious warning to any business or customer using—or considering using—DSV as a courier service.

We’ve used DSV as our primary courier for small parcels over several years, and it takes a lot for us to change service providers. Unfortunately, they’ve made it impossible to trust them. Their service has deteriorated to the point where it is actively hindering our business growth.

The online booking system is outdated, frequently offline, and painfully slow—taking several minutes just to get a basic quote. We’ve had to arrange alternative courier collections on numerous occasions, resulting in thousands in lost revenue to DSV when the system was offline. One can only imagine the broader financial impact of such poor infrastructure.

DSV has caused significant brand damage to our company, with customers refusing to purchase from us due to consistent delivery failures. One of the worst instance was a delivery to a retailer in Cape Town that arrived two weeks late—with no communication from DSV whatsoever as well as delivering to a complete incorrect address. No security in place and they simply neglect delayed shipments.

Shockingly, DSV is also the only courier we've used where hijackings have occurred—twice, in the exact same area—raising serious concerns about internal security breaches. Requests for credit or even basic communication are completely ignored.

Despite repeated efforts to escalate these issues, including direct emails to a Regional Manager, Denzel Mauer, I’ve received zero feedback or response.

Sadly, dealing with DSV feels like trying to get blood from a stone.