cN
ca N
1 reviews | Active since Jun 2017
16 Feb 2023, 12:34
Save yourself the trouble of dealing with this company
If i could have rated this company, zero stars i would have. Had documents couriered with DSV, to a nearby locker, a month later, there is no pin for the locker, nor any response. Their customer service team lacks urgency, nor care for the parcel and responds in a delayed manner. one month later and today after back and forth emails for authorising a face to face delivery, i am now told i should wait for a pin.
save yourself the trouble and frustration of dealing with a company who lacks customer support and assistance.they really dont care
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Replies (2)0
Replies (2)
DSV Road's replyOfficial
16 Feb 2023, 12:51Good day Ca Naidoo,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply16 Feb 2023, 12:51
Official
Good day Ca Naidoo,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
cN
ca N's updateReviewer Update
16 Feb 2023, 14:56i find it extremely strange, that on several of my emails i have asked to be contacted by a manager, or someone other than customer care, and my request was ignored, but on posting a negative review then companies are able to spring into action. your apologies really mean nothing when it negatively impacts our business. i will wait to see if this is really to be investigated.
also strange how there is never a name of the person responding, nor the person in charge, how does the company operate.
i stand by my review do not waste your time with this company.
also strange how there is never a name of the person responding, nor the person in charge, how does the company operate.
i stand by my review do not waste your time with this company.
cN
ca N's update16 Feb 2023, 14:56
Reviewer Update
i find it extremely strange, that on several of my emails i have asked to be contacted by a manager, or someone other than customer care, and my request was ignored, but on posting a negative review then companies are able to spring into action. your apologies really mean nothing when it negatively impacts our business. i will wait to see if this is really to be investigated.
also strange how there is never a name of the person responding, nor the person in charge, how does the company operate.
i stand by my review do not waste your time with this company.
also strange how there is never a name of the person responding, nor the person in charge, how does the company operate.
i stand by my review do not waste your time with this company.