****s and *********** staff

DSV has the most *********** staff that lie to their clients just to get them off the call. I am expecting a delivery from mtn that was supposed to be delivered on Friday, I got an sms in the morning saying the parcrl will be delivered between 1n4 pm, nobody calls, I had to call DSV to find out what's happening only to be told that the parcel cannot be delivered that day the driver is having a problem with opening the vault, my question was, wasn't I supposed to be notified? Then they say it will be booked for Monday which is today, I call them again in the morning and I'm told it will be delivered today between 1n4 pm, I call again in the afternoon only to be told my parcel has not been scanned out for delivery today. What the hell? Why lie to your clients, I need this parcel delivered as in last week Friday. I ask to speak to the manager the agent just puts on hold. I'm utterly disgusted with your service it's pathetic and the people working there don't know what they are doing!