Rude driver and ******* service

My partner was expecting his bank card delivery on 01 March 2024 and because he's currently admitted at the hospital, the instruction to the driver clearly stated that he/she calls 30 minutes prior. However, the driver only called when he was already at the hospital gate and couldn't even wait for at least 5 minutes for me to come with my partner's ID,he just left. On the very same day we called dsv and were promised that the card would be delivered on Monday (04 March 2024) at 9h00.Again,we had to call dsv enquiring about the delivery only to be told that the delivery will be on Wednesday (06 March 2024)...we're extremely frustrated at this point.