RUDE, ARROGANT AND ILL MANNERED DRIVER LACKING PROFESSIONALISM AND CUSTOMER CARE

I am very disappointed with the treatment I received from Peter, a driver that was designated to deliver my son's FNB card for a week now. He never gave me a call I only saw messages that he is on his way, until I phoned the number the day I was office and arranged with him to deliver at my place, I stay across the road from my workplace it's 1 minute walk. He agreed. The next day, (today) I phone him around 11h00 to find out what time he will be here, he starts shouting at me and telling me that he was at my workplace he left, and hung up. I call him again because that was not the arrangement and he didn't bother to call me, he continued shouting at me and said he will see he is doing his job and hung up again. I hate to say he is giving DSV a bad reputation and I want absolutely nothing to do with this company anymore, is this how their employees are trained to treat customers as if he's doing me a favor by delivering the card??, I collected mine at the bank, unfortunately my son's said will be delivered by this *********** useless courier company. I'm very angry. To Peter please fix your attitude it stinks