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I has been waiting for my Package for a week now,I received a call from an agent i updated contact details but was not informed that me updating my details was actually me failing a identity test(which i dont understand because the details that i supp**** was the same my Subscriber has ,I called 2 days later and requested the recording,was told its been requested and was promised delivery on Monday 30.10.20.Still nothing. Tried calling twice and was on hold for 15 mins both times before i hung up