ROTTEN SERVICES DELIVERY - SUN COURIERS - CAPE TOWN DISTRIBUTION

I am VERY disappointed in your services, I sended a package on the 24th to Cape Town, it is Saturday the 27th and still not delivered. Very lame excuse on your system POOR DELIVERY ADDRESS, the address is so clear on the waybill. Poor delivery address, why can’t the driver phone the client why is there a space for a contact nr if they don’t phone the clients if they can’t find the place. This is unexceptionable I phone the client care center yesterday and they guaranteed me the package will be delivered during yesterday, my nr as the sender is very clear on the waybill, and the nr of the receiver. This package is ofer R40 000 in value I hope for DSV courier services that package will be safe. DSV give me no PEACE of mind for the future to send parcels, like other courier companies I can call on a weekend. I Trust you will revert BACK TO ME A.S.A.P. how do I put my client at ease if his parcel not delivered and with a excuse of POOR DELIVERY ADDRESS if it all is very CLEAR on the waybill.I have spend over R11 000 in the last 6 months on using DSV couriers, and this is the last and final time USING DSV Couriers. I expect a very clear explanation on your call or mail to me.