1 reviews | Active since Aug 2011
RIDICULOUS SERVICE
I called this morning about my virgin money card that was supposed to be delivered and after speaking to cynthia she assured me that after receiving the relevant email from virgin money they will release the package for delivery and i will have it latest tomorrow. I called again to confirm my address for delivery only to speak to a guy saying i would get it on Monday then i asked to speak to Cynthia again and after holding for like 10 mins she comes on the line and then puts me on hold to find out some thing and then the call gets cut!!! i tried to phone back and i have been waiting for on hold for over 30 mins ***!!!! She could have at least had the decency to call me back. i need that card delivered to me tomorrow at my work at the alternate address i provided as i will be out of SA from Saturday. She cannot tell me one thing and then some one else tell me something else that is not allowed. PHONE ME BACK i am not impressed at all.
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed telephonically, your card will be delivered today at 09h30 as arranged with our appointment bookings department.
We sincerely apologise for your experience and we assure you that this matter is being investigated and that measures are put in place to make sure that our clients are not placed on hold for too long, and again to investigate the reason why the call was cut off.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed telephonically, your card will be delivered today at 09h30 as arranged with our appointment bookings department.
We sincerely apologise for your experience and we assure you that this matter is being investigated and that measures are put in place to make sure that our clients are not placed on hold for too long, and again to investigate the reason why the call was cut off.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management