KN
Khanyisile N
1 reviews | Active since Jul 2021
22 Jul 2021, 21:19
RICA
I have received my MTN simcard delivery and also provided the driver with the documents they requested in time, 24 hours later the sim card was still not working, Monday the 19th July 2021 MTN confirmed to have activated by simcard but I still can't use it because DSV didn't Rica it on time as promised, as we speak I still can't use the simcard and its been 7days since the day of delivery.
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Replies (2)
DSV Road's replyOfficial
23 Jul 2021, 08:36Good day Khanyisile N,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply23 Jul 2021, 08:36
Official
Good day Khanyisile N,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
KN
Khanyisile N's updateReviewer Update
23 Jul 2021, 21:47Hi
DSV consultant called today saying she
finished the rica process and has sent the information to MTN and referred me back to MTN, a consultant @ MTN also said the simcard was activated on the 19th July and referred me back to DSV. In a nutshell I've been sent back and forth with no solution to my problem. Now I'm not sure whether to call Mondo or What?
DSV consultant called today saying she
finished the rica process and has sent the information to MTN and referred me back to MTN, a consultant @ MTN also said the simcard was activated on the 19th July and referred me back to DSV. In a nutshell I've been sent back and forth with no solution to my problem. Now I'm not sure whether to call Mondo or What?
KN
Khanyisile N's update23 Jul 2021, 21:47
Reviewer Update
Hi
DSV consultant called today saying she
finished the rica process and has sent the information to MTN and referred me back to MTN, a consultant @ MTN also said the simcard was activated on the 19th July and referred me back to DSV. In a nutshell I've been sent back and forth with no solution to my problem. Now I'm not sure whether to call Mondo or What?
DSV consultant called today saying she
finished the rica process and has sent the information to MTN and referred me back to MTN, a consultant @ MTN also said the simcard was activated on the 19th July and referred me back to DSV. In a nutshell I've been sent back and forth with no solution to my problem. Now I'm not sure whether to call Mondo or What?