REVOLTING SERVICE FROM DSV ,WOW! THEY TAKE THE CUP

This is by far the worst service i have ever encountered in my whole life. i am flabbergasted by this company. i have been waiting for my study material from DSV for over a month! so i paid my unisa registration fee for my year modules and supposed to receive my parcel from DSV a month ago even now they have not delivered my book. DSV called me on the 27th April 2018 to say they are delivering my study materials and i gave them my new address and they promised to deliver the parcel on the 30th April 2018 which they never did. on the 2 May 2018 i took an initiative to call DSV and spoke to philile and was promised that my parcels are with the delivery guys and would be delivered either on the 3rd or 4th May latest which of course never happened. I called DSV again on the 11th May and spoke to philile who promised again that she she has loaded my parcel to be delivered on the 12 May for Saturday delivery. she gave me a number to call before 7am to find out if my parcel is loaded in the car as your delivery guys start work at 7am, guess what? "our operating hours is Monday to Friday" wow! im beyond traumatized! you service is SHOCKING!! i dont think i have any words in my vocabulary to describe your service! Now i have assignments that are overdue,why? DSV is refusing to deliver my books. You guys better pray that when ever you decide to deliver my books and i submit my assignments, that none of my assignments are rejected because of late submission,you better pray! so now i want my parcel TODAY! And im not going to shift my schedule for you guys, your delivery guys will come where ever i am! ********** 438, i demand my parcel today! 15/05/2018 and please note that if i dont receive them today il take bigger steps for you. My unisa student number is ********** 5