Ref No: HP082 I needed to change the delivery recipient while it was still with DSV

Ref No: HP082 I needed to change the delivery recipient while it was still with DSV. The new recipient was at the same address, just as a different shop number. I spoke to 2 people and they said it will be actioned. There were numerous email exchanges, and the delivery still went to the initial place rather than the new detination. DSV just closed the request after they had ignored my request to change the recipient. On the scanned waybill, which was scanned and sent to me, there are no notes of the change of recipient.