*** This occurs with increasing regularity

*** This occurs with increasing regularity. When items booked for collection, despite being marked express are just not collected. Excuses like the driver could not find the premises or took the wrong route does not cut it. They are a COURIER company, this is their basic job and reason for existence, do they not have GPS? This is also despite the fact that sometimes when it occurs, they had been there before and the address is in fact on their portal.