Re-routing and incorrect driver!!!!!

We've requested a pick up on Friday (reference number: UTI***) for a parcel in Pretoria to be delivered to our address in Stellenbosch (express). I phoned your customer care yesterday and was told that \the pick-up was routed to the in-correct driver"!! I re-booked the collection yesterday (pick-up reference number (UTI***) and was TOLD THE EXACT SAME THING!! I find this unacceptable as we are URGENTLY waiting for this parcel!! The fact that the pick-up is \""rerouted to the incorrect driver\"" is NOT OUR PROBLEM!!!! We need that parcel delivered TODAY (26 January) on SAME DAY express!!!"""