Putrid service and failure to deliver

Hi

To Whom It May Concern,

I am writing to express my extreme frustration and disappointment with the incompetence and lack of service delivery I have experienced.

I specifically requested that my delivery be made before 12 PM on Friday, 22nd November 2024, as was agreed upon when I was contacted by DSV to confirm the delivery details. Despite this arrangement, my package has not been delivered. I have made numerous calls due to your poor customer service, which has only added to my frustration.

Throughout the day, I was repeatedly misled with excuses about the driver’s alleged breakdown and false promises that the driver would call me—none of which happened. Had I not been proactive in following up, I would have waited indefinitely without any updates from your side. This lack of communication and execution is completely unacceptable.

This is not the first time I have faced issues with your service. Time and again, your team has failed to deliver as promised, and your continued blame-shifting—this time claiming that MTN canceled my delivery—is both dishonest and unprofessional. When I contacted MTN directly, they confirmed that no such cancellation occurred on their end.

I demand immediate action to deliver my package without further delay. Furthermore, I expect compensation for the inconvenience, time, and costs incurred from my repeated efforts to locate my delivery—something your team should have been responsible for.

This level of service failure is unacceptable and cannot continue unaddressed. I expect a prompt response with a resolution to my complaint.

Sincerely, Yousuf