POOR/NONEXISTENT SERVICE.

I'm expecting a delivery of a parcel. On tracking on the website I can see the parcel arrived at the Cape Town facility at 01:44 on 20 December. The scheduled delivery shows as by 17:00 on 22 December. At 13:00 on 22/12 I called to get an estimated time for delivery. After battling for almost an hour, being passed on to at least 6 different people, I eventually was able to speak to someone who could assist. It transpired my parcel was still in the warehouse. I told them the delivery is scheduled for today and I’m leaving on an extended trip early tomorrow (23rd). At 15:00 I received a call to find out what my correct address is even though the lady read the address out to me. I reiterated I’m leaving in the morning and there will NOT be anyone available to receive the [parcel for quite a while. She assured me she will see someone delivers it by 17:00. It is now 17:37 and NO DELIVERY! This is not the first time I’ve had a problem with DSV….last year they drove around with a parcel for almost a week. I’ve also let the supplier know what type of service their courier service is supplying.