Poor systems

Supposed to deliver a contract cell phone for MTN. I have a British Passport (as well as SA ID) which MTN have on file for me and use as my identification.

DSV must verify this identification for delivery.

Their systems aren't fit for purpose for this scenario. The driver turns up for delivery but because there is no bar code on a British passport to scan they have to take the parcel away. It doesn't matter that the driver has seen the original passport, that I have a certified copy to provide them etc. etc.

If you can't meet the requirements of your customers (MTN being your customer in this case) then you shouldn't be delivering their packages.

I've wasted time hanging around for your driver for absolutely no result now and who knows how long it will be before you figure out how you are going to work around this issue and actually be able to hand over the parcel.

Very poor and frustrating experience.