POOR SERVISE

POOR POOR SERVICE.

We upgraded our phone with MTN, who is make use of DSV to deliver the phone, but what a nightmare, Next week it will be a month that we still did not get any cellphone.

MTN please rethink who you partnering with.

• 1st delivery attempt on 2 August - failed due to her finger print not working (this usually happens in the shops also). • The driver informed her, he must leave now because he still needs to get to Balfour & JHB, but she must phone the HEAD OFFICE. he will come back on Friday, 4 August. • Well we phoned the HEAD OFFICE and got transferred all over the show, but eventually she got a OTP number. • 2nd delivery attempt on Friday, 4 August - NO SHOW. When phoning friday afternoon then they said they will come on Monday, 7 August. • 3rd delivery attempt on Tuesday, 8 August - failed again due to her finger print and the OPT did not work. Driver left again. • We phoned DSV road which transferred us to MTN who promised that they would send an email to make manual delivery. • But till present no delivery arrangements or OPT or any other instructions received.