Poor services at its lowest, lowest level. Third week and still waiting for an FNB card to be delivered.

DSV is a joke of a company, with unprofessional agents offering pathetic service at the lowest, lowest level. I requested a new card on 16 April 2020 and I have been calling them since 20 April regarding the delivery of my FNB card. I gave them all the necessary information (the delivery address as they requested and my new updated phone number). The following day I made a follow up call and only to be asked the same information (delivery address) as seems like someone didn't do their job after having wasted 20 minute of my time and airtime on the call the previous day. Well provided again with info and did another follow up call next day and to my shock the same story repeated. I requested to speak to a manager but the managers are for ever in a meeting, literally every day and every minute of the 5 days I called was the managers in meeting....?! When I ask who the manager was I was given different names from all the agents I spoke with, Palesa, Khombisile, Nthabiseng are one of the few names given for the manager...Hello?! Who is the manager?! On the 26 April I finally managed Nthabiseng whos's status then changed to "supervisor" and instead of being helpful she was rather giving lecture about how to talk with her over the phone. Referring herself as a supervisor but shockingly with zero s****s to deal with a frustrated custormer, frustration caused by their pathetic service. All she say was "We are still waiting for deliver instruction from the Bank"...?! The Bank had no idea about the "instruction" they were waiting for and when I ask her to explain those instruction she awaiting, she refused and dropped the call on my ear. Entering the 3rd week now, I still don't have the card that was supposed to be delivered from within 3-5 working days.