POOR SERVICE - PARCEL CANT BE TRACKED AFTER BEING COLLECTED(MARKED EXPRESS)

We have had extremely poor service from DSV Call Centre as a parcel cant be tracked between JHB and Durban Disptach - SUBBD ********** 4. The parcel was collected on 15b May 2019, marked as express and to date(17 May 2019 @ 22:45), no agent has returned our calls nor responded on email, despite making such promises to look into the mater. The consultant who lodged the query and was in contact is Lesego Vilakazi Correspondence Consultant National Contact Centre DSV Distribution