poor service no delivery

COMPLAINT. Against philile Tshabala,ayanda nqobo and manager: Muriel.

I am really disgusted with this service of DSV 5Simmonds street officers Firstly they sent a parcel bankmed sent me to the wrong person. They never contacted me in March asvising that the parcel is here and sent it all the way to the wrong person in Cape town. I had to lay a complaint against bankmed for them to find out that the package was delivered on time. I am highly pregnant and cant deal with this. Really. I need someone to ensure i get my package. I had to call around like its my problem because now DSV and bankmed is playing the blame game. It is tiring. Finaly on tuesday 15 May 2018. Dsv said they going to collect the parcel from capetown and i will have it on 17th or 18th May 2018. And when i called now 4 times as it is my responsibility clearly... they have the decency to tell me capetown will swnd the package today. So what happened in between tuesday and today and were they going to let me know?