POOR SERVICE & HIGHLY UNPROFESSIONAL

I received a sms on Friday the 21st of April at 07:01 stating that I will be receiving my OneDayOnly parcel delivery between 08:00-17:00 . I started phoning UTI at 14:30 on Friday afternoon to find out where my delivery was, as we work until 16:00 on Fridays. Afetr several calls I spoke to Diamond, Johanna and Puleng - they were unable to get hold of the driver...all they knew was that the driver was at Mall of Africa (which is less than 3km) from my office. I waited until 17:00 on Friday for the driver...and NO ONE showed up!! Due to me waiting for your driver I only got home at 19:00!! I was NOT contacted by anyone from UTI to inform me that my delivery will NOT be made in time...VERY UNPROFESSIONAL!! If you know that you will not be able to make a delivery...after informing the client that they will receive it that day - the LEAST you can do is notify the client so that they don't waste their time sitting and waiting for no one to show up!! I have ordered plenty of stuff online and NEVER have I had issues with delivery, if I receive the sms notifying me of my delivery I get it before 12:00 that day! This morning I was told that I will hopefully receive the parcel today between 12:00-17:00...but they cant promise anything