SD
Shariffa D
1 reviews | Active since Dec 2021
28 Dec 2021, 16:40
Poor service from DSV MTN
app**** for a MTN cellphone contract 11december 2021 and it was approved. When I called to track my package they told me it's at DSV in Durban because somehow they got my address, what confused me is that I live in Johannesburg and am a existing customer of MTN meaning they have all my details.
They arranged for two delivery dates and did not deliver on either days. With my second delivery date DSV's driver told me he cannot deliver at my house and I should meet him at Southgate mall when I got there he never showed up. DSV blames MTN and MTN blames DSV. I feel like I'm being ****med because I keep getting a different story from everyone.
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DSV Road's replyOfficial
28 Dec 2021, 17:00Good day Shariffa V,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply28 Dec 2021, 17:00
Official
Good day Shariffa V,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management