Poor Service from DSV Couriers

DSV is not a courier company that I would recommend to anyone. They lack customer service. We have placed orders online for items to be collected via the online system. We had 3 orders that were not collected on the requested date. Our offices were not informed of any delays. We try calling the call centre and it takes a while for them to pick up which adds to your frustration. We had to send emails to let them know our orders were not collected. We received an apology but they failed with common courtesy to contact our offices to notify us of delays. When you pay for a service, you expect the service provider to complete the task accordingly. We do not have the time to keep following up on a service provider. There should be preventative measures implemented to prevent recurrence of all issues in that type of Business. Due to a lacking of professionalism, they will lose clients and create a poor reputation for themselves.