poor service from DSV COURIER

I'm so disappointed by the DSV courier that MTN using their services its poor.

They said before the delivery the parcel the driver will call me 30 minutes before which the driver didn’t do that. They didn’t notify if the parcel has arrived at depot, when you call their driver by the name of Themba , he didn't answer the phone, What kind of service is this? The DSV consultant tried to call the him but the driver was not picking up the calls, I also called him several times with no answer, there around 18h25 He picked up and telling me his stupid excuses and now He took back the parcel back to DSV premises and I must call back the DSV to make another arrangement delivery wherelse I gave DSV my cell phone number and alternative number (work number) if the driver can't get hold of me on my number, now I've to make another arrangement What bull is this? I'm so annoyed and ****ed