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Bhekisisa N
1 reviews | Active since Aug 2016
18 Jan 2023, 13:01
Poor Service from DSV and MTN
I have been waiting for my cellphone’s to arrive via MTN DSV Delivery. During the first attempt at delivery the machine was unable to match my fingerprint so delivery was paused and I was told to contact DSV. During the discussion with the consultant I was told to contact MTN(which I did to send an email to re-deliver the phone). I was told by DSV today that they had not received the email from MTN. This has been going on for close to a month. I think it’s best I cancel the order due to the long waiting time and the unacceptable communication between DSV and MTN.
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Replies (2)
DSV Road's replyOfficial
18 Jan 2023, 14:38Good day Bhekisisa,
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply18 Jan 2023, 14:38
Official
Good day Bhekisisa,
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
BN
Bhekisisa N's updateReviewer Update
18 Jan 2023, 15:24Your consultant did contact me but it is clearly a he said she said scenario. Now the blame has been shifted to MTN for not sending the email. Which they said they have sent.
BN
Bhekisisa N's update18 Jan 2023, 15:24
Reviewer Update
Your consultant did contact me but it is clearly a he said she said scenario. Now the blame has been shifted to MTN for not sending the email. Which they said they have sent.