Poor Service & Failed Delivery Coordination

I had a confirmed delivery arrangement made with the company on 27 January 2026, during which three contact numbers were provided at their request, including instructions for the driver to meet security on arrival.

Despite this, only one call attempt was made, at 16:58 (two minutes before close of business). When I returned the call shortly thereafter, the office was already closed. No attempt was made to contact the alternative numbers provided, which defeats the purpose of requesting them in the first place.

To make matters worse, I then received an SMS implying that I was unavailable and requesting me to make new arrangements — despite having waited the entire day based on the agreed plan.

This reflects poor communication, lack of follow-through, and unacceptable customer handling. If delivery arrangements cannot be honoured or escalation procedures followed, this should be communicated transparently rather than shifting responsibility to the customer. How does management let such breakdowns in communication happen?

Very disappointing experience!