Poor Service
Ref, *** Id ***
After telephonic arrangement with DSV to deliver MTN parcel today, 10 Apr between 12:00 and 14:00, no delivery. I left the arranged address at 14:45 without any success. Customer service keep you on a call for 20min without answering.
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DSV Road's replyOfficial
10 Apr 2024, 16:01Good day Riaan, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply10 Apr 2024, 16:01
Official
Good day Riaan, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management