RK
Roderick K
1 reviews | Active since May 2021
22 Jul 2021, 03:57
Poor Service
I ordered items from Jhb that was couriered by DSV. The supplier and I have called them and they have given two different responses. The first was that the package made it to durban and they waiting to sort and distribute but the second time I called I was told they don't know where this package is and they have not sorted it out yet and we need to wait. This is not acceptable I need this package by the 23 of July 2021. Please call Mrs Kistan on ***
Helpful (0)
Replies (5)0
Replies (5)
DSV Road's replyOfficial
22 Jul 2021, 08:21 Good day Roderick K,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply22 Jul 2021, 08:21
Official
Good day Roderick K,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
RK
Roderick K's updateReviewer Update
03 Nov 2021, 16:47Good day.
I received an email from dsv stated that the can not pay the R250 because we sent a claim for after 7 days. We were unaware that the dbn dsv stores were looted aswell. Therefore we kept tracking the parcel n I called the customer line and they said to wait a week because they don't know either. This is unacceptable I need to be reimbursed
I received an email from dsv stated that the can not pay the R250 because we sent a claim for after 7 days. We were unaware that the dbn dsv stores were looted aswell. Therefore we kept tracking the parcel n I called the customer line and they said to wait a week because they don't know either. This is unacceptable I need to be reimbursed
RK
Roderick K's update03 Nov 2021, 16:47
Reviewer Update
Good day.
I received an email from dsv stated that the can not pay the R250 because we sent a claim for after 7 days. We were unaware that the dbn dsv stores were looted aswell. Therefore we kept tracking the parcel n I called the customer line and they said to wait a week because they don't know either. This is unacceptable I need to be reimbursed
I received an email from dsv stated that the can not pay the R250 because we sent a claim for after 7 days. We were unaware that the dbn dsv stores were looted aswell. Therefore we kept tracking the parcel n I called the customer line and they said to wait a week because they don't know either. This is unacceptable I need to be reimbursed
DSV Road's replyOfficial
03 Nov 2021, 17:41 Good day Roderick K,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply03 Nov 2021, 17:41
Official
Good day Roderick K,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
RK
Roderick K's updateReviewer Update
05 Nov 2021, 23:18Good day.
I was not emailed by a supervisor so I cpuld forward them the email sent to me by dsv regarding my claim. Please cam we get this sorted out soon.
I was not emailed by a supervisor so I cpuld forward them the email sent to me by dsv regarding my claim. Please cam we get this sorted out soon.
RK
Roderick K's update05 Nov 2021, 23:18
Reviewer Update
Good day.
I was not emailed by a supervisor so I cpuld forward them the email sent to me by dsv regarding my claim. Please cam we get this sorted out soon.
I was not emailed by a supervisor so I cpuld forward them the email sent to me by dsv regarding my claim. Please cam we get this sorted out soon.
DSV Road's replyOfficial
08 Nov 2021, 09:58 Good day Roderick K, Please note a supervisor did send an email to you this morning, to resolve the issue.
Kind Regards,
DSV Management
Kind Regards,
DSV Management
DSV Road's reply08 Nov 2021, 09:58
Official
Good day Roderick K, Please note a supervisor did send an email to you this morning, to resolve the issue.
Kind Regards,
DSV Management
Kind Regards,
DSV Management