Poor service delivery from Johnny Letsoalo

Johnny Letsoalo from DSV Couriers never called to ask if im at work or to inform me that he is on his way to deliver my parcel. I was in a meeting when he arrived. As soon as I answered his call he rudely told me how he had been waiting for long and that I hurry up. When I told him about the above, he kept quiet. He didn't explain anything and just wanted me to sign and said he's in a hurry. He is very rude and lacks people skills.