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Audrey W
1 reviews | Active since Jun 2013
07 Oct 2022, 15:51
Poor service delivery from DSV couriers!
Dsv has absolutely no respect for their clients time! They phoned to schedule a delivery for Thursday 6 October between 12 and 2 o clock. They then phoned back to postpone the delivery to Friday 7 October between 12 and 2. 2 o clock came and passed. After phoning multiple times, a promise was made that the delivery will be made within an hour. We had to move our meetings up. Yet another hour passed and no delivery. Phoned again, the agent said there is no supervisor or manager available to help. He promised to phone back, but as expected, failed to do so. Delivery still not made.
Helpful (0)
Replies (5)0
Replies (5)
DSV Road's replyOfficial
07 Oct 2022, 16:02Good day Audrey Watson, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply07 Oct 2022, 16:02
Official
Good day Audrey Watson, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
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Audrey W's updateReviewer Update
07 Oct 2022, 16:06And now the biometric system isnt working, so the delivery guy will not give the package. This is absurd!!!!
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Audrey W's update07 Oct 2022, 16:06
Reviewer Update
And now the biometric system isnt working, so the delivery guy will not give the package. This is absurd!!!!
DSV Road's replyOfficial
07 Oct 2022, 16:08Good day Audrey,
Kindly please provide me with your correct contact number.
Apologies for the inconvenience caused.
Kind regards
DSV Management
Kindly please provide me with your correct contact number.
Apologies for the inconvenience caused.
Kind regards
DSV Management
DSV Road's reply07 Oct 2022, 16:08
Official
Good day Audrey,
Kindly please provide me with your correct contact number.
Apologies for the inconvenience caused.
Kind regards
DSV Management
Kindly please provide me with your correct contact number.
Apologies for the inconvenience caused.
Kind regards
DSV Management
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Audrey W's updateReviewer Update
07 Oct 2022, 16:09***
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Audrey W's update07 Oct 2022, 16:09
Reviewer Update
***
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Audrey W's updateReviewer Update
10 Oct 2022, 12:02Thank you Thando for going out of your way to help. It is highly appreciated!
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Audrey W's update10 Oct 2022, 12:02
Reviewer Update
Thank you Thando for going out of your way to help. It is highly appreciated!